Policies
Refund & returns
Our policy for laptops and accessories purchased from TikTech.
Last updated: October 2026
Laptops
New open-box and refurbished laptops may be returned within 14 days of purchase for a refund or exchange, provided they are returned in the same condition with all included accessories and the original receipt.
Accessories
Unopened accessories may be returned within 14 days with the original receipt. Opened accessories can be exchanged if defective.
Repairs
Repair services are covered by our 90-day repair warranty rather than refunds. If a covered issue comes back, we’ll fix it at no charge.
Non-returnable items
- Items damaged after purchase
- Software, licences and activated wireless services
- Special-order parts
How refunds are issued
Approved refunds are returned to the original payment method. Card refunds may take 5–10 business days to appear on your statement.
Contact us
Visit us at 541 Thompson Rd S, Milton, call (289) 878-2400, or email info@tiktech.ca.
Ready when you are.
Walk in any day 10 AM – 6 PM at 541 Thompson Rd S, Milton, or book a time online.
